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ratings:
Length:
10 minutes
Released:
Jun 24, 2020
Format:
Podcast episode

Description

We all can have a difficult time with serving the public. These days we may be putting on a literal mask, but if we are honest, we have been wearing a metaphorical mask for a while now. Much of how we show up on at work has to do with how we show up outside of work. If we want to thrive I the shop and bring in people who will create a genuinely caring culture then we have to focus ourselves outwardly. Today we are going to be talking about how we can cultivate a wholistic approach to service that will ease stress, create great experiences for staff and customers alike, and give you more energy for what you do because of who you are.    Related Episodes: Your peers are not your Customers 055 : Personal Growth & Development w/ Jared Truby, Cat & Cloud Coffee 019 : 10 Reasons to Love the Customer w/ Chris Deferio 176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab Making the Customer the Enemy 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career     Elevate your to-go coffee! Ground Control Cyclops Brewer   Amazing grinders making great coffee easy to achieve! BARATZA GRINDERS        
Released:
Jun 24, 2020
Format:
Podcast episode

Titles in the series (100)

Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow your and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, management, leadership, personal development, and anything that will help you achieve success.