This is an especially important time of the year for coffee shops. The holidays are where our hospitality skills are put to the ultimate test.  In the midst of COVID lockdowns and never before seen strains on small businesses, the holidays are a great opportunity for us to more deeply establish our commitment to each other and to the customers through how we show up in the cafe. In today's episode we will be discussing some important points to consider as we enter into this season of holiday hospitality and how they will give you, your staff, and your customers the best chance at having a wonderful holiday season in spite of the present circumstances.  We will cover: Empathy based action The gift significance Self-care, planning Organization and planning Attention and connection Honoring guests Checking in with and listening to staff Related Episodes: 058 : Holiday Hospitality 045 : Simple, Powerful Hospitality w/ Philip Turner 084 : Crushing the Rush : Tips and Best Practices for Busy Times 111 : Self Care 101: Taking care of yourself while taking care of others 176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab Episode 32: Making Order Out of Chaos Episode 57: SOPs FTW   Starting a shop -or- want to level up you operations? KTTS Consulting can help!  |  Email me: Chris@keystotheshop.com   The BEST in commercial coffee equipment! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service