Every year we have the opportunity to invest our time and attention into many different things. In a coffee shop it can be overwhelming and toward the end of the year we tend to look back and determine way to improve how we invest our time and attention for a better result.  In today's Shift Break we will be discussing a few very important and foundational areas where, if you consistently focus your energy with intention, you will find massive return for your customer's, your staff's, and your own happiness and well being.  Related episodes to listen to next:   Shift Break: Working Clean Fix the Small Stuff! : Management, Morale, Coffee Bar Culture 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe Feedback Culture : Making feedback a part of what you do not just something you sometimes do 165 : The Art of Deep Listening w/ Oscar Trimboli Being the Point of Clarity  248 : The 5 Elements of Resourcing your Team   Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co   Subscribe to KTTS Follow on IG @KEYSTOTHESHOP