We have developed a mentality that if we can just get the right manual, the best onboarding, the most effective hiring process then all will be well and staff will magically fall in line and our shops will run smoothly. The truth? It's not that easy, no matter how hard you work on those things. Today we will be discussing this propensity, why it is dangerous, and how the real work begins and ends with hands-on leadership.  Recommended episodes: 123 : The 10 Essentials of a Barista Manual 028 : Why it’s Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need Systems as care 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it Don't You forget About Me 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader 179 : What you MUST Know About Employee Culture w/ Stan Slap   Visit our awesome sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer   Solid, cafe quality espresso for an accessible price: www.flairespresso.com