So we are 100 episodes in, and I can't quite believe it.
With costs increasing across the board and customers becoming more selective with their disposable income, we, as coffee shop owners, must provide much more value to our customers beyond just fantastic coffee. So for this very special episode, I welcome Chris Deferio of Keys To The Shop Podcast and Keys To The Shop Consulting to talk about the opportunities that coffee shop owners and team members can take advantage of as we move towards a period of uncertainty. A big part of what we discuss is customer experience and how coffee shop owners can ensure they are offering their customers the best possible value through a great product and excellent service. We touch on what you can do to help improve your team's work environment, including zero-cost ideas and how we can make them happier to serve our customers better.
I am excited to bring this episode to you as we move into our second century of episodes at The Cafe Hustle.
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