Has it been a while since you last trained the staff and practices are outdated or ineffective? As a business grows the need for raising the standards in the shop becomes an absolute necessity.  The new year is approaching and if you seek to bring in a new level of quality to you operation then making the right steps in implementing  these changes is key to determining whether they stick in the long term and your business stays relevant and competitive.  Today we get to talk about the 3 phases of successfully taking on retraining in the shop and some of the pitfalls to avoid in the process.  You will learn about :  Taking ownership over status quo The value of knowing the details Organizing and planning Setting up the training sessions The right mindset to have in this project Creating new normal Related episodes: Changing things in the Cafe What you must Know about Employee Culture   Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here! 5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks?  www.pacificfoods.com/food-service