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    54. A Win for Everybody: Talking Customer Success with Ernst & Young

    54. A Win for Everybody: Talking Customer Success with Ernst & Young

    FromTECHtonic: Trends in Technology and Services

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    54. A Win for Everybody: Talking Customer Success with Ernst & Young

    FromTECHtonic: Trends in Technology and Services

    ratings:
    Length:
    44 minutes
    Released:
    Jun 23, 2023
    Format:
    Podcast episode

    Description

    Edwina Fitzmaurice, Chief Customer Success Officer at Ernst & Young, gives some insight into effective customer success at a services company. They discuss the human side of customer success, as well as:How AI is impacting the tech industry.How to monetize customer success.What to look for in customer success talent.How to create a better B2B customer experience.How a chief customer success officer defines success.Why diversity is important in customer success.
    Released:
    Jun 23, 2023
    Format:
    Podcast episode

    Titles in the series (77)

    Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.