Barclay Rae, co-author of the ITIL v4 guides and ITSM consultant, and Sanjeev NC, AI enthusiast and former Product Marketing lead at Freshworks, join host Dan Turchin to discuss where AI is helping organizations and why fears of job elimination are unfounded.Listen and learn...Why "artificial" is a better description of today's AI technology than "intelligent"How AI is helping reduce training time for help desk agentsKey metrics you should be using to make sure your AI project is successfulThe skills you need to lead your organization's first AI projectWhat gamification has in common with AI