Chris Key, global IT advisory practice leader for The Hackett Group, discusses findings from our IT Key issues research with Rick Pastore, senior research director. With digital transformation at the top of the enterprise agenda for 2021, IT must drive digital transformation within its own organization, in order to more effectively support enterprise transformation. But IT is behind the curve, having neglected its own digital transformation, and must focus on automating manual processes, building the skills and relationships it needs, and taking a leadership role in the enterprise. All this must be achieved in the context of shrinking budgets, reduced staffing, and increased workload in 2021.