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    Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

    Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

    FromBusiness Excelleration Podcast

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    Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

    FromBusiness Excelleration Podcast

    ratings:
    Length:
    19 minutes
    Released:
    Mar 26, 2024
    Format:
    Podcast episode

    Description

    How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation and Innovation at Bosch Service Solutions, talks with David Ketchin, managing director for The Hackett Group in Europe, about the dramatic results they’ve achieved. Bosch received a Digital Award from The Hackett Group in 2023 for their work.
    Released:
    Mar 26, 2024
    Format:
    Podcast episode

    Titles in the series (100)

    Business Excelleration is The Hackett Group’s weekly podcast featuring insights and research data designed to help business leaders improve efficiency and effectiveness in finance, human capital management, strategic sourcing, procurement, and information technology (IT).