For over 200 years we Wiley has been helping people and organizations develop the skills and knowledge they need to succeed. They develop digital education, learning, assessment, and certification solutions to help universities, businesses, and individuals move between education and employment and achieve their ambitions. By partnering with learned societies, Wiley supports researchers to communicate discoveries that make a difference. Its online scientific, technical, medical, and scholarly journals, books, and other digital content build on a 200-year heritage of quality publishing. At the recent Dynatrace Perform event, I got chatting with Wiley's CIO and CISO, Sean Mack. The visionary technology executive has extensive experience in DevOps, infrastructure, security, enterprise applications, development, and program management. As an innovative leader driving global business strategy and transformation, I wanted to learn more about how Wiley is bridging the higher education gap by delivering content solutions in new and innovative ways to enrich the learning experience. Wiley is an education-focused platform that takes companies from dysfunctional models to mature, globally scalable, world-class organizations, aligning business strategy and execution. We discuss the changes in their customers' usage since the pandemic and how the shift to remote learning has impacted the company. We also discuss why they adopted the Dynatrace platform and what benefits they have leveraged.