14 min listen
Transforming Government Experience, Episode 3: Delivering Excellent, Equitable and Secure Services and Experiences
Transforming Government Experience, Episode 3: Delivering Excellent, Equitable and Secure Services and Experiences
ratings:
Length:
21 minutes
Released:
Mar 11, 2022
Format:
Podcast episode
Description
Constituents often reach out to the government when seeking assistance. But contacting the right person can be a challenge. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, sits down with ServiceNow’s Field Chief Technical Officer for State and Local Government, Chris Dilley, and Federal CTO Jonathan Alboum, to discuss the current challenges facing constituent services, how agencies can improve and the importance of good customer service. See omnystudio.com/listener for privacy information.
Released:
Mar 11, 2022
Format:
Podcast episode
Titles in the series (82)
IT Operations Management for Government, Part 1 by Federal Fridays with ServiceNow (Government)