18 min listen
Government CX: Aligning to deliver world-class customer service
Government CX: Aligning to deliver world-class customer service
ratings:
Length:
16 minutes
Released:
May 20, 2022
Format:
Podcast episode
Description
Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.
Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:
The President’s Executive order on CX
Where ServiceNow is delivering modernization for government to deliver services to their customers
What’s next for ServiceNow in Customer Service Management
Click here to watch this session on-demand.See omnystudio.com/listener for privacy information.
Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:
The President’s Executive order on CX
Where ServiceNow is delivering modernization for government to deliver services to their customers
What’s next for ServiceNow in Customer Service Management
Click here to watch this session on-demand.See omnystudio.com/listener for privacy information.
Released:
May 20, 2022
Format:
Podcast episode
Titles in the series (82)
Building Back Better with the American Rescue Plan, Part 1 by Federal Fridays with ServiceNow (Government)