On this episode of The Insurance Guys Podcast, Scott and Bradley talk with Dustyne Bryant, a subject matter expert in personal lines, account management, SOPs, CRMs, risk management, and policy language, with an MBA, a CISC, and a CISR to boot. Married to Scottie Bryant with three children, she is the Personal Lines Academic Director for the National Alliance for Insurance, Education and Research and the host of the Awkward Insurance Podcast. They will discuss personalized account management, the importance of designations, the differences between SOPs, CRMs, and Risk Management, and why policy language is so important. Enjoy the show!

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