On this episode of The Insurance Guys Podcast, Scott Howell and Bradley Flowers dive into a discussion with guest Seth Zaremba. Seth shares valuable insights on optimizing service in the insurance industry. He highlights the importance of independent agents owning the transaction process and leveraging data to increase net margin. The conversation explores the integration of technology platforms and the need for targeted customer service efforts. The speakers also discuss the mission of Neon and b atomic!, especially their new product Neon Shopping - an easy and affordable way for agencies to monitor their policyholders and prospects. They stress the collaboration between agents and big data players to achieve this mission. Throughout the episode, various strategies and solutions are discussed, including integrating CRM into AMS, assigning staff persons to carriers, and utilizing measurable metrics to evaluate agency performance. Listeners are encouraged to adapt to the changing industry landscape and find ways to reduce expenses to scale and compete effectively. Overall, this episode provides valuable insights and actionable tips for independent agents in the insurance industry.

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