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    352: Customer-Centric Culture At LinkedIn

    352: Customer-Centric Culture At LinkedIn

    FromThe CX Cast

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    352: Customer-Centric Culture At LinkedIn

    FromThe CX Cast

    ratings:
    Length:
    17 minutes
    Released:
    May 1, 2024
    Format:
    Podcast episode

    Description

    Sam Stern, Senior Manager of CX at LinkedIn, returns for a discussion on customer-centric culture. Along with a candid assessment of the current state of customer-centric culture at LinkedIn, he offers his perspective as a former Forrester analyst-turned-practitioner.
    Released:
    May 1, 2024
    Format:
    Podcast episode

    Titles in the series (98)

    Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.