24 min listen
307: TD Bank’s CX Journey
FromThe CX Cast
ratings:
Length:
20 minutes
Released:
May 30, 2023
Format:
Podcast episode
Description
Jenn Lang, VP Enterprise Customer Experience and Consumer Insights at TD, joins the Cast to talk about CX at TD and their journey towards building a more strategic and holistic view of customer experience.
The post TD Bank’s CX Journey appeared first on The CX Cast ® by Forrester.
The post TD Bank’s CX Journey appeared first on The CX Cast ® by Forrester.
Released:
May 30, 2023
Format:
Podcast episode
Titles in the series (98)
263: Customer Obsession Explained: Companies that put the customer at the center of their leadership, strategy, and operations enjoy stronger revenue growth, more satisfied customers, and more engaged employees than their competitors. And customer-obsessed firms can better pivot in resp... by The CX Cast