16 min listen
338: CX Predictions 2024: Government
FromThe CX Cast
ratings:
Length:
21 minutes
Released:
Jan 16, 2024
Format:
Podcast episode
Description
Every year Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode Principal Analyst Riccardo Pasto joins us to talk about where he sees Government CX heading in 2024. We cover generative AI, open government, cross-agency collaboration and more as we discuss the state of CX in government and its path in 2024.
Released:
Jan 16, 2024
Format:
Podcast episode
Titles in the series (98)
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