16 min listen
261: SCAN Health Plan – Building Customer Empathy
FromThe CX Cast
ratings:
Length:
27 minutes
Released:
Jul 15, 2021
Format:
Podcast episode
Description
Building empathy with your customers is vital, particularly when your audience is part of the ‘silver tsunami’ of a rapidly growing ageing population. In this episode we’re joined by Archie Dey, Director of Consumer Experience and Insights at SCAN Health Plan to discuss how they listen to and empathize with their customers, from trainings to […]
The post 261: SCAN Health Plan – Building Customer Empathy appeared first on The CX Cast ® by Forrester.
The post 261: SCAN Health Plan – Building Customer Empathy appeared first on The CX Cast ® by Forrester.
Released:
Jul 15, 2021
Format:
Podcast episode
Titles in the series (98)
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