25 min listen
Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work
Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work
ratings:
Length:
41 minutes
Released:
May 17, 2023
Format:
Podcast episode
Description
In episode #510 of the Inspiring Women in CX podcast, Clare Muscutt talks to DeAnna Avis, Founder of Starfish CX and Engagement Lead at Watch This Sp_ce, about…
? Her impressive career trajectory from working at Teledyne e2v and leading the CX transformation at Solus ARC (Aviva) to becoming an independent consult
? Her integrative approach to coaching and how this enables her to view the ‘whole’ person
?♀️ Her experience as a Mexican American immigrant and how this informs her passion for blending CX and DEI to drive positive change
⚠️ The fundamental issues surrounding identify that need to be addressed and how Customer Experience professionals can pave the way for change
✨ Embracing the concept of being an intrapreneur – creating a vision for yourself, and your future, and stepping into it
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
? Her impressive career trajectory from working at Teledyne e2v and leading the CX transformation at Solus ARC (Aviva) to becoming an independent consult
? Her integrative approach to coaching and how this enables her to view the ‘whole’ person
?♀️ Her experience as a Mexican American immigrant and how this informs her passion for blending CX and DEI to drive positive change
⚠️ The fundamental issues surrounding identify that need to be addressed and how Customer Experience professionals can pave the way for change
✨ Embracing the concept of being an intrapreneur – creating a vision for yourself, and your future, and stepping into it
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Released:
May 17, 2023
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX