25 min listen
Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry
Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry
ratings:
Length:
40 minutes
Released:
Feb 28, 2022
Format:
Podcast episode
Description
Stine Ringvig Marsal, the Founder & CEO of Experience Management Consult, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about ‘tripping’ into CX (didn’t we all!), her passion for Service Design, how to ‘do’ CX and make it work *without* having an astronomical budget, combatting the ‘fluffy bullsh*t’ to reclaim credibility as an industry and viewing CX as a ‘support function’ as opposed to a religion or culture.
Bye-bye CX blabber!
Key talking points include…
? How Stine applies her Sociologist’s toolbox to CX
? Her journey to becoming Tivoli Garden’s first-ever Customer Experience Manager
? The importance of ‘fusing’ employee and customer experience in a regulated industry
? How her own life experiences enabled her to ‘step out’ of the mainstream
?♀️ Why, as practitioners, we must challenge how CX ‘should’ be done
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Bye-bye CX blabber!
Key talking points include…
? How Stine applies her Sociologist’s toolbox to CX
? Her journey to becoming Tivoli Garden’s first-ever Customer Experience Manager
? The importance of ‘fusing’ employee and customer experience in a regulated industry
? How her own life experiences enabled her to ‘step out’ of the mainstream
?♀️ Why, as practitioners, we must challenge how CX ‘should’ be done
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Released:
Feb 28, 2022
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX