25 min listen
Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices
Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices
ratings:
Length:
50 minutes
Released:
Jul 6, 2023
Format:
Podcast episode
Description
In episode #603 of the Inspiring Women in CX podcast, Clare Muscutt talks to Samantha Conyers, the Chief Experience Officer at EXCO, about…
?? Pioneering CX in the Caribbean and the growth of the industry in recent years
? Her practical approach to CX having led, designed, and implemented experiences from scratch
?️ The negative reputation that surrounds the term ‘consultant’ within the region
⚖️ Bootstrapping, burnout, micro-managing in the pursuit of perfection, and the elusive work-life balance
⏩ Implementing AI to ‘shorten the route’ to human connection and empower agents and employees
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
?? Pioneering CX in the Caribbean and the growth of the industry in recent years
? Her practical approach to CX having led, designed, and implemented experiences from scratch
?️ The negative reputation that surrounds the term ‘consultant’ within the region
⚖️ Bootstrapping, burnout, micro-managing in the pursuit of perfection, and the elusive work-life balance
⏩ Implementing AI to ‘shorten the route’ to human connection and empower agents and employees
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Released:
Jul 6, 2023
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX