25 min listen
Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation
Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation
ratings:
Length:
48 minutes
Released:
Apr 6, 2023
Format:
Podcast episode
Description
Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, overcoming shyness and allowing herself the permission to speak, the power of community and networking (getting out what you put in), and the operational and execution silos that exist within our organisations.
Listen in to the full episode as Lynn talks about…
? Her route into CX and role as a VoC Manager
?️ Finding her voice in typically male-dominated environments
? Reducing the need for remedial customer experience investments
? The organisational silos that exist and the role we play as CX professionals in “smoothing” these
? Her 4 universal tips for engaging stakeholders and securing “win-win-wins”
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Listen in to the full episode as Lynn talks about…
? Her route into CX and role as a VoC Manager
?️ Finding her voice in typically male-dominated environments
? Reducing the need for remedial customer experience investments
? The organisational silos that exist and the role we play as CX professionals in “smoothing” these
? Her 4 universal tips for engaging stakeholders and securing “win-win-wins”
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Released:
Apr 6, 2023
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX