36 min listen
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had
ratings:
Length:
61 minutes
Released:
Jun 7, 2023
Format:
Podcast episode
Description
⚡ Season 6 is here ⚡
In episode #601 of the Inspiring Women in CX podcast, Clare Muscutt talks to Natasha den Dekker, the Lead User Researcher at Santander, about…
? The similarities and differences between CX and UX and the intersections between them both
? The various disciplines User Experience is split into and what those roles look like
? How failure is one of life’s biggest lessons and is vital for our personal development
?️ The importance of being an assertive leader and using modal verbs to communicate more efficiently
? Embracing and celebrating our diversity and the unique insight it brings to CX/UX
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
In episode #601 of the Inspiring Women in CX podcast, Clare Muscutt talks to Natasha den Dekker, the Lead User Researcher at Santander, about…
? The similarities and differences between CX and UX and the intersections between them both
? The various disciplines User Experience is split into and what those roles look like
? How failure is one of life’s biggest lessons and is vital for our personal development
?️ The importance of being an assertive leader and using modal verbs to communicate more efficiently
? Embracing and celebrating our diversity and the unique insight it brings to CX/UX
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Released:
Jun 7, 2023
Format:
Podcast episode
Titles in the series (74)
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.: What does it take to have the edge when it comes to customer experience leadership? This is a question we continually ask in CX but seldom receive a straight answer. One usually hears the same old CX dogma of ‘needing the CEO on board’, ‘customer-c... by Inspiring Women In CX