Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout

Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.: What if the bottom line in Customer Experience isn’t the customer... it’s still the bottom line? It may seem counterintuitive, but what if the best way to get a business on board with focussing on customers, isn’t by focussing on them at all? In the ... by Inspiring Women In CX

34 min listen

Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!: Society demands women to be perfect. Our bodies, our careers, our relationships, our homes and even our mothering skills are all scrutinised and held to impossible standards. The more we take on, the more the more pressure we feel to be perfect a... by Inspiring Women In CX

47 min listen

Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.: We are told the ‘think before we speak’, ‘look before we leap’ and not act before considering the consequences. But when emotions rise up and overpower our better judgment, what emerges can be an unwanted reaction. Emotional control is an admirable q... by Inspiring Women In CX

32 min listen

Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.: One of the existential challenges of the human condition is our preoccupation with the future. We have the unusual capacity to envisage entire narratives. They mostly stay within the confines of our minds as dreams and goals until one day we find our... by Inspiring Women In CX

34 min listen

Clare Muscutt talks with Rebecca Brown about work-life balance and building a happiness centered career: Host Clare Muscutt and Guest Rebecca Brown discussing what it means to create a happiness centered career. Covering topics including personal values, beating imposter syndrome, the perils of the gender pay gap, the desire for motherhood, living life ... by Inspiring Women In CX

29 min listen

Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.: There comes a time in life where we all evaluate where we are with our life choices and careers, and sometimes, have to decide if we want to stick, or twist. When you are young, free and single, this can be an exciting adventure. But if you have a h... by Inspiring Women In CX

21 min listen

Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.: “And the feedback that I got was that I was a bully” Despite our intentions, the way we communicate has a profound effect on others and their perception of our character. Depending upon our level of self- awareness, negative feedback can come as a ... by Inspiring Women In CX

29 min listen

Clare Muscutt talks with Diane Magers about applying psychology to CX & life’s swimming pool moments: We had the pleasure of having Founder and Chief Experience Officer of Experience Investigators, Diane Magers on the show to share her incredible years of wisdom with us. I really enjoyed our conversation which included Diane revealing something few... by Inspiring Women In CX

31 min listen

Clare Muscutt talks with Ingrid Lindberg talking about her journey to becoming the World's first CXO: Women rise by lifting others up. But do you always receive the helping hand you need? As a woman working to create a safe space for women to network, inspire, and support each other, I’m a firm believer in the power of sisterhood. But when it comes t... by Inspiring Women In CX

32 min listen

Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.: What does it take to have the edge when it comes to customer experience leadership? This is a question we continually ask in CX but seldom receive a straight answer. One usually hears the same old CX dogma of ‘needing the CEO on board’, ‘customer-c... by Inspiring Women In CX

36 min listen

Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX

25 min listen

Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.: Who you work for makes all the difference. Strike it lucky with a true leader who endorses, champions and supports you gives you all the confidence in the world to go out there and reach for new heights. But if you have the misfortune to work for... by Inspiring Women In CX

27 min listen

Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.: It is a fact that the privilege we were born with affects our chances of success. Not just our socio-economic status, but the colour of our skin, our sexual orientation, and gender all have the potential to be benefitting or limiting factors, due to ... by Inspiring Women In CX

35 min listen

Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman: Amy Cashman, CEO of Kantar UK's Insights Division, joins Women in CX Founder and podcast host Clare Muscutt to discuss the importance of establishing 'red lines' to create work–life balance, challenging the perception of female senior leadership to s... by Inspiring Women In CX

31 min listen

Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!: Adi Tobias, Head of Customer Experience Strategy & Operations at Uber, joins Clare Muscutt on the Inspiring Women in CX Podcast to discuss her own unpredictable pathway into CX, how she dismissed existing boundaries to carve out her own role, and the... by Inspiring Women In CX

35 min listen

Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.: ‘Just because you have 50k followers, it doesn’t make you right about everything’ With influence comes responsibility, so why do some people choose to abuse it? In the age of social media, ‘influencers’ seemingly have the power to dictate what is... by Inspiring Women In CX

42 min listen

Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.: ‘There are no ‘women of colour’ in Africa’ This week’s Women in CX Podcast guest, The CX Queen of Nigeria, Debbie Akwara came on the show to share her career story and share the moments that shaped her into the formidable woman she is becoming. I... by Inspiring Women In CX

43 min listen

Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience: Hayley Pugh, Senior Research Executive at Kantar, UK, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her journey into CX via a Graduate scheme and trialling different rotations, thriving in a sink-or-swim scenario, ‘embracing’... by Inspiring Women In CX

28 min listen

Clare Muscutt talks with Stacy Sherman about our mother’s influence and advice on female leadership.: ?"You are the cupcake, everyone else is just the sprinkles"? Launching today’s podcast with a backdrop of uncertainty about the US election, Corona deaths rising again, whole countries returning to lockdown and facing heightened terror threats, I w... by Inspiring Women In CX

27 min listen

Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.: “There’s a point when you finally decide it’s great to love other people but sometimes you have to love yourself just a little bit more and you have to choose yourself” Some people may say putting yourself first is selfish. But when it comes to livin... by Inspiring Women In CX

28 min listen

Episode #202, Entrepreneur Lara Felix-Omonubi talks about becoming an independent black woman, side hustling, patriarchy and the resilience handed down through generations of Nigerian women.: According to Huffington Post, it’s a sad reality that women have been harder hit by the coronavirus pandemic, whether that’s dealing with higher unemployment and job insecurity as a result or bearing the majority of the burden for childcare, homescho... by Inspiring Women In CX

37 min listen

Clare Muscutt talks about CX in IoT and FM with Sharon Boyd, CXO at MKL Innovation.: “To break the cycle of female rivalry, we have to believe there is more than one seat at the table" Female rivalry happens when a woman uses her power to keep another woman down, mistreats her, or competes unfairly. Here are some from my own expe... by Inspiring Women In CX

31 min listen

Clare Muscutt talks human Centred Design, Inclusion and LGBTQ+ Womxn in CX with Lara Husslebee.: Have you ever felt excluded? Been interrupted? Or felt shamed? We have all felt this way at one time or another. But for minorities, this can be a regular occurrence. Thankfully businesses now recognise the value of diversity and inclusion. ❌ B... by Inspiring Women In CX

32 min listen

Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout: Gita Samani, Director of Strategy at Astound Commerce joins Clare Muscutt on the Inspiring Women in CX Podcast to discuss Digital Transformation from a CX point of view and how to avoid the pitfalls of making technology led decisions and evolve your ... by Inspiring Women In CX

27 min listen

Clare Muscutt talks with Sarah Sargent about customer experience in housing and non-profit sectors.: Sarah Sargent, Director of Customer Services at Swan Housing Group, joins Clare Muscutt on the Inspiring Women in CX Podcast to discuss her own CX journey, beginning in hospitality, how she challenged traditional gender roles and paved her own way to... by Inspiring Women In CX

29 min listen

Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.: Trigger WARNING- This episode includes describing experiences of domestic violence and abuse. This week I had the pleasure to talk to Russian born, Georgian resident Olga Potaptseva who delivers Agile CX programmes for clients globally. Discussing ... by Inspiring Women In CX

35 min listen

Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation: Olga Potaptseva, Founding Director of the European Customer Consultancy, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about how her university studies sparked her interest in customer research, how she came to (somewhat serendipit... by Inspiring Women In CX

35 min listen

Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.: How Jeannie made her way into the world of CX How she first discovered her ability to adapt to new situations. Discussing the current climate and changes in the world of CX and business more broadly. The growth of brand integrity and required c... by Inspiring Women In CX

32 min listen

Clare Muscutt talks with Anita Siassios, about Women in Cyber Security & building female communities: Talking about talking about CX in tech, the importance of communities for women, and the power of women supporting one another to succeed. 'When women support each other, incredible things happen.' While both men and women benefit from having a n... by Inspiring Women In CX

23 min listen

Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!: Discrimination against women in the workplace is a very real problem in the UK, & according to the most recent statistics, it’s getting worse! ? 54,000 pregnant women have been made redundant, a figure doubled since 2005 ?? The gender pay gap is ... by Inspiring Women In CX

37 min listen

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Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout

Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism and Beating Burnout

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