25 min listen
Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience
Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience
ratings:
Length:
41 minutes
Released:
Oct 25, 2022
Format:
Podcast episode
Description
Agnes So, the Head of Customer Support and Engagement at HotDoc, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, starting in customer service, her lightbulb moment that subsequently sparked her passion for Customer Experience, feeling like a failure when making the difficult decision to deprioritise her art, before realising ‘art’ within CX through storytelling, problem-solving, and inspiring and engaging others, and her drive and determination to make a real impact within the health tech space in Australia.
Listen in to the full episode as Agnes talks about…
? The lightbulb moment that sparked her passion for CX
? Deprioritising her art practice before realising the art and science of CX
? How the pandemic created a shift in patient behaviour and accelerated the adoption of digital
? HotDoc’s mission to become the “Uber of Healthcare”, creating a seamless, end-to-end experience for the customer
?♀️ The future of health tech, empowering patients to take control
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Listen in to the full episode as Agnes talks about…
? The lightbulb moment that sparked her passion for CX
? Deprioritising her art practice before realising the art and science of CX
? How the pandemic created a shift in patient behaviour and accelerated the adoption of digital
? HotDoc’s mission to become the “Uber of Healthcare”, creating a seamless, end-to-end experience for the customer
?♀️ The future of health tech, empowering patients to take control
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Released:
Oct 25, 2022
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX