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Inspiring Women In CX

Inspiring Women In CX


Inspiring Women In CX

ratings:
Length:
75 episodes
Language:
English
Format:
Podcast

Description

Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too.

No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Language:
English
Format:
Podcast

Episodes1 - 10 of 75 episodes

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'The Human Experience: Whatever Happened to Emotion and Empathy?', with John Sills

“The biggest challenge I think the CX industry has got is the fact that it’s become an ...

45 minutes
May 08, 2024

WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?

Would you rather? Clean the bathroom ? Contact customer service ? Joined by Danita Belc...

41 minutes
Apr 24, 2024

'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams

Does culture eat strategy when it comes to customer service transformation? ? Joined by...

55 minutes
Apr 10, 2024

‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport

Does the othering of women and minorities contribute to imposter syndrome? ? Following ...

40 minutes
Mar 26, 2024

‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja

Are you ready for the rise of the machine customer? ? With Gartner predicting that by 2...

45 minutes
Mar 12, 2024

‘Could CX frameworks be killing innovation?’, with Maria McCann

With fewer barriers today, why aren’t we making the inroads that we should be? ? … that...

47 minutes
Jan 30, 2024

‘If empathy isn’t the answer, what is?’, with Andreena Leeanne

TW: Please note, this incredibly courageous episode contains discussions of abuse and c...

55 minutes
Jan 16, 2024

‘Does the customer experience community really need Women in CX?’, with Ian Golding

“What do you need Women in CX for?” ?‍♂️ In episode #703 of the Inspiring Women in CX p...

60 minutes
Jan 02, 2024

‘Why CX is failing and what we need to do about it’, with Diane Magers

Why is CX failing, and as leaders, what can we do about it? ? With some “cheeky” questi...

53 minutes
Dec 20, 2023

‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

What’s Beanboozled got to do with customer experience? Armed with disposable lab coats ...

49 minutes
Dec 12, 2023