34 min listen
Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower…
Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower…
ratings:
Length:
35 minutes
Released:
Jul 1, 2021
Format:
Podcast episode
Description
Adi Tobias, Head of Customer Experience Strategy & Operations at Uber, joins Clare Muscutt on the Inspiring Women in CX Podcast to discuss her own unpredictable pathway into CX, how she dismissed existing boundaries to carve out her own role, and the importance of CX agility in platform-based businesses. She also examines how, retrospectively, her ADHD diagnosis was a catalyst for where she is now: feeling blessed to have a brain that thinks differently when it comes to CX.
Tune in to hear them discuss:
? Blank-sheet-of-paper CX jobs
? Hybrid approaches to CX
? CX in platform-based businesses
? The power of test-and-learn in CX
? Being diagnosed with ADHD
? Neurodivergence as a CX superpower
? Coping skills for living in a neurotypical world
? Building neurodiverse teams
? The importance of finding a sponsor
? The power of partnering with different thinkers
? Adi’s advice for businesses to create equity and inclusion.
For more information about how you can join the world's first online community for women in customer experience, visit www.womenincx.community!
Tune in to hear them discuss:
? Blank-sheet-of-paper CX jobs
? Hybrid approaches to CX
? CX in platform-based businesses
? The power of test-and-learn in CX
? Being diagnosed with ADHD
? Neurodivergence as a CX superpower
? Coping skills for living in a neurotypical world
? Building neurodiverse teams
? The importance of finding a sponsor
? The power of partnering with different thinkers
? Adi’s advice for businesses to create equity and inclusion.
For more information about how you can join the world's first online community for women in customer experience, visit www.womenincx.community!
Released:
Jul 1, 2021
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.: What if the bottom line in Customer Experience isn’t the customer... it’s still the bottom line? It may seem counterintuitive, but what if the best way to get a business on board with focussing on customers, isn’t by focussing on them at all? In the ... by Inspiring Women In CX