21 min listen
Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman
Clare Muscutt talks about CX Insights & Women in the Workplace with Kantar Insights CEO, Amy Cashman
ratings:
Length:
31 minutes
Released:
Jun 3, 2021
Format:
Podcast episode
Description
Amy Cashman, CEO of Kantar UK's Insights Division, joins Women in CX Founder and podcast host Clare Muscutt to discuss the importance of establishing 'red lines' to create work–life balance, challenging the perception of female senior leadership to set positive examples for women in the workplace, and how brand values impact both the customer and the employee experience.
“Lean into who you are and don’t feel that you have to change to be successful.”
The conversation also delves into…
• The evolution of CX insights
• How brands can amplify or undermine women’s confidence
• The creation of proof-points to deliver on brand promise
• How Amy reached CEO level
• Using CX to create (and to prove) ROI for organisations
• How to create environments within which women thrive
• How evidence of D&I is more important than brand statements
• The importance of authenticity
Visit https://womenincx.community/ for more inspiring content, and to find out how to join the world's first online membership community for women in customer experience.
#womeninbusiness #ceo #customerexperience #research #insights #kantar #womenincx #womenincxpodcast #inspiringwomen #inspiringwomenincx #femalelead #leadership #cx
“Lean into who you are and don’t feel that you have to change to be successful.”
The conversation also delves into…
• The evolution of CX insights
• How brands can amplify or undermine women’s confidence
• The creation of proof-points to deliver on brand promise
• How Amy reached CEO level
• Using CX to create (and to prove) ROI for organisations
• How to create environments within which women thrive
• How evidence of D&I is more important than brand statements
• The importance of authenticity
Visit https://womenincx.community/ for more inspiring content, and to find out how to join the world's first online membership community for women in customer experience.
#womeninbusiness #ceo #customerexperience #research #insights #kantar #womenincx #womenincxpodcast #inspiringwomen #inspiringwomenincx #femalelead #leadership #cx
Released:
Jun 3, 2021
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.: There comes a time in life where we all evaluate where we are with our life choices and careers, and sometimes, have to decide if we want to stick, or twist. When you are young, free and single, this can be an exciting adventure. But if you have a h... by Inspiring Women In CX