45 min listen
Customers are People Too!
ratings:
Length:
33 minutes
Released:
Feb 25, 2021
Format:
Podcast episode
Description
In an economy where choice is abundant and earning attention is a challenge, leaders need to be more intentional than ever before to drive true customer loyalty. On this episode, Matt Whiat and Barry Kirk of Chapman & Co. Leadership Institute, Barry-Wehmiller’s leadership and culture consulting arm, have an in-depth discussion on trends in customer loyalty. Barry shares why most companies need to rethink their loyalty approach, how it relates to leadership, why your customer experience can never exceed your employee experience, and why the foundation of loyalty starts with understanding that, "Customers are human beings first."
Released:
Feb 25, 2021
Format:
Podcast episode
Titles in the series (98)
Jacob Morgan and The Future Leader: Jacob Morgan recently interviewed more than 140 CEOs and leaders to define The Future Leader. Jacob joins us on this episode to talk about the future of leadership and how that applies to business. by Truly Human Leadership