27 min listen
62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
ratings:
Length:
31 minutes
Released:
Oct 30, 2022
Format:
Podcast episode
Description
How do you become an unforgettable brand that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would "Make Mom Proud?" Author Jeanne Bliss and Stacy Sherman discuss these topics, including the value of goal mapping versus journey mapping, workforce trends, and earning the right to customer driven-growth. Details at DoingCXRight.com/podcasts
Released:
Oct 30, 2022
Format:
Podcast episode
Titles in the series (100)
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey: Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS,... by Doing Customer Experience Right with Stacy Sherman