Chelsea Costelloe, the Chief Excitement Officer at EXCO, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about co-founding the Caribbean’s first all-female-led CX consulting agency, the positive shift in the region as more CX titles are appearing, facing scepticism as a young, female director, gender equality in the Caribbean, experiencing sexist comments in the workplace and how, if ignored, these ‘blurred’ lines can become much more insidious and utilising journey mapping as a tool, as opposed to a goal in itself, to spur action, inspire your teams and avoid the dreaded journey mapping ‘burnout’.
 
Listen in as Chelsea talks about…
? Co-founding the Caribbean’s first all-female-led CX consulting agency, EXCO
?‍♀️ Being a ‘Chief Excitement Officer’ (and what the role entails)
? The state of CX in the Caribbean and her personal mission to drive CX awareness and education in the region
?️ Gender equality, gender-based violence and experiencing sexist comments in the workplace
?️ Journey Mapping as a tool to achieve your goals, not a goal in itself
? Journey Mapping “burnout” and how to avoid it
 
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