25 min listen
Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation
Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation
ratings:
Length:
41 minutes
Released:
Jul 21, 2022
Format:
Podcast episode
Description
Anne Gray, the Managing Director at Solutioneers, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, recognising a golden thread of excellence woven throughout all of her roles, the importance of not just good but consistent customer service, her journey to motherhood and infertility struggles, finally allowing herself to be at peace, finding support on her solopreneur journey with someone “just a few steps ahead” and her research into Digital Transformation and measuring a transformation’s success.
Listen in as Anne talks about…
? The ‘golden thread of excellence’ woven throughout her career
? The importance of consistently good service in maintaining brand reputation
? Her research in the field of Digital Transformation and measuring a transformation’s success
? Her infertility journey and how her life came to a standstill for almost 10 years
✨ Finding your peace and being unafraid to reinvent yourself
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Listen in as Anne talks about…
? The ‘golden thread of excellence’ woven throughout her career
? The importance of consistently good service in maintaining brand reputation
? Her research in the field of Digital Transformation and measuring a transformation’s success
? Her infertility journey and how her life came to a standstill for almost 10 years
✨ Finding your peace and being unafraid to reinvent yourself
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Released:
Jul 21, 2022
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX