25 min listen
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
ratings:
Length:
42 minutes
Released:
Oct 9, 2020
Format:
Podcast episode
Description
‘Just because you have 50k followers, it doesn’t make you right about everything’
With influence comes responsibility, so why do some people choose to abuse it?
In the age of social media, ‘influencers’ seemingly have the power to dictate what is right and wrong in their sphere of influence and sometimes even ‘cancel’ people who disagree with their point of view.
Debate, intellectual challenge and solid argument are the cornerstones of freedom of expression and without it, we can’t make progress, especially in fields like Customer Experience.
The game-changers are those whose original thinking goes against the grain of established concepts to yield a fresh perspective and disrupt the status quo with positive effect. This is where true potential lies.
That’s why I was excited to haveI Claire Durrant on the show to talk about her unconventional career journey and lifestyle as a freelance digital nomad, including her story of being cancelled by one such influencer after she was bold enough to call out the misuse of personas in experience design.
Tune into this week’s episode of the Women in CX Podcast to listen-in to Claire’s story, hear about her experience of going freelance, her world travels, our thoughts on the relationship between CX, UX and Service Design and importantly, how she learned to stand up for herself.
Read more and subscribe to our channels:
Sign up https://bit.ly/2ZDYCcB
Youtube https://bit.ly/3jdBU2w
Show notes https://bit.ly/2ZBcILF
LinkedIn https://bit.ly/3a0cDVx
Instagram https://bit.ly/30Aq0bM
Twitter https://bit.ly/3fzxLD2
With influence comes responsibility, so why do some people choose to abuse it?
In the age of social media, ‘influencers’ seemingly have the power to dictate what is right and wrong in their sphere of influence and sometimes even ‘cancel’ people who disagree with their point of view.
Debate, intellectual challenge and solid argument are the cornerstones of freedom of expression and without it, we can’t make progress, especially in fields like Customer Experience.
The game-changers are those whose original thinking goes against the grain of established concepts to yield a fresh perspective and disrupt the status quo with positive effect. This is where true potential lies.
That’s why I was excited to haveI Claire Durrant on the show to talk about her unconventional career journey and lifestyle as a freelance digital nomad, including her story of being cancelled by one such influencer after she was bold enough to call out the misuse of personas in experience design.
Tune into this week’s episode of the Women in CX Podcast to listen-in to Claire’s story, hear about her experience of going freelance, her world travels, our thoughts on the relationship between CX, UX and Service Design and importantly, how she learned to stand up for herself.
Read more and subscribe to our channels:
Sign up https://bit.ly/2ZDYCcB
Youtube https://bit.ly/3jdBU2w
Show notes https://bit.ly/2ZBcILF
LinkedIn https://bit.ly/3a0cDVx
Instagram https://bit.ly/30Aq0bM
Twitter https://bit.ly/3fzxLD2
Released:
Oct 9, 2020
Format:
Podcast episode
Titles in the series (75)
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.: Contrary to popular belief, Customer Experience is not the answer to everything. Most people in business have worked it out already, but some CX professionals seem blind to the truth. Is it because many of the traditional frameworks ‘taught’ are out ... by Inspiring Women In CX