16 min listen
344: Scale Your CX Measurement Program
FromThe CX Cast
ratings:
Length:
23 minutes
Released:
Mar 5, 2024
Format:
Podcast episode
Description
Most large organizations operate across lines of business, products, segments, brands, and/or countries. CX leaders who want to scale their CX measurement program across such an organization must balance the need for efficient and consistent CX measurement with an appropriate level of autonomy for organizational units. VP and Principal Analyst Maxie Schmidt answers common questions on scaling measurement management programs, illustrated through case studies.
Released:
Mar 5, 2024
Format:
Podcast episode
Titles in the series (98)
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