In a recent McKinsey publication “The Future of CX”, they surveyed 260 CX leaders from US-based companies of all sizes and found only 13% of CX leaders were confident that their organization can take action on CX issues in near real-time. With the world slowly opening, the biggest question CX leaders have is how to effectively align their CX strategies with this evolving environment and how they can maximize efficiencies. Many customers are more likely than ever to need a customer care touchpoint. While the CX landscape has already shifted dramatically, many companies globally are re-strategizing their CX play, and some new strategies are here to stay. Customer experience leaders need to adjust the design and implementation of customer journeys. Join Allen Ng, Director of Customer Support with Seagate Technology, as he shares: Insights into a balanced global CX landscape Maximizing efficiencies in work at home deployments, channel and shoring strategies, and multilingual hubs Best Practices to balancing High-Tech with Human Touch Speakers: Allen NG -Director of Customer Support, Seagate Technology Tom Gebhart - Tom Gebhart, Senior Vice President, Teleperformance