How to Rock your Sales Programs in 2021

Driving Agent and Customer Experience the Dropbox Way: “The outcome of the customer journey and their experience starts and ends with us,” says Lewis Taylor, Global Head of Support with Dropbox. The company has improved its customer effort score significantly by enabling a customer experience that... by TP Talks Podcast

25 min listen

How to Rock your Sales Programs in 2021: Michael Aronowitz, Executive Vice President, Digital Sales, and Solutions, and Stephanie Millner, Vice President, and customer experience strategist with Teleperformance share plenty of insights and best practices to rock your sales programs in 2021.... by TP Talks Podcast

16 min listen

COVID-19 and Its Impact on Sales Programs: Everyone is scrambling to figure out the impact of COVID-19 on the economy and how to deal with it, one thing is certain: companies need to drive sales. Michael Aronowitz will provide his insights on how COVID-19 has impacted sales programs and what... by TP Talks Podcast

31 min listen

Tele-Medicine – Triage and Scheduling in the New Normal: Tele-Medicine is certainly the buzzword in Healthcare today. Having said that, it is far from being a new approach to patient care. Despite the availability of telemedicine, only a fraction of providers were utilizing it prior to the COVID 19... by TP Talks Podcast

12 min listen

$Tele-Medicine – Triage and Scheduling in the New Normal: Tele-Medicine is certainly the buzzword in Healthcare today. Having said that, it is far from being a new approach to patient care. Despite the availability of telemedicine, only a fraction of providers were utilizing it prior to the COVID 19...$

Driving Customer Centricity and Making Claims Better the Liberty Mutual Insurance Way: COVID-19 has caused massive disruption to businesses worldwide and the Insurance industry is no exception. Liberty Mutual Insurance has played a critical role in ensuring business continuity, providing seamless customer service and fair claims... by TP Talks Podcast

28 min listen

The Offer You Can't Refuse: We are in hard times! Even though we are on the road to this new normal, we see companies struggling to keep their head above the water. According to Steven van Belleghem, "March 2020 was the biggest digital transformation course the world has ever... by TP Talks Podcast

20 min listen

Chat Continues to be a Critical Solution in this New Normal by TP Talks Podcast

11 min listen

Ensuring Sales Programs Remain Effective and Efficient in the New Normal: With businesses re-opening, we have seen a surge in positive COVID-19 cases. This could mean only one thing, delays and change of plans. As we approach the fourth quarter, the most important quarter for most businesses, this surge in cases could have... by TP Talks Podcast

22 min listen

Tele-Medicine - Deploying a High-Tech and High-Touch Approach to Contact Tracing: Contact tracing today is key to slowing the spread of COVID-19 within our community. The goal is to find everyone who has come in contact with an infected person, isolate or quarantine them, and as a result, prevent them from infecting others. Contact... by TP Talks Podcast

9 min listen

Kickstarting your Sales Engine in the New Normal: US savings is the highest it’s been in almost 39 years and spending is falling faster than ever before. As markets emerge from lockdowns, one thing is certain: companies need to drive sales – and now! In order to make this efficient and effective,... by TP Talks Podcast

21 min listen