31 min listen
Nailing the Experience: How to Transform Customer Experience to be More Efficient
FromTP Talks Podcast
Nailing the Experience: How to Transform Customer Experience to be More Efficient
FromTP Talks Podcast
ratings:
Length:
34 minutes
Released:
Jun 9, 2022
Format:
Podcast episode
Description
Elsia Casale from Teleperformance and Janesh Patel with Wyndham Hotels and Resorts Group talk about the technological innovations born during the covid-19 pandemic and how it has changed not only the workforce capabilities but also how customers experience Wyndham Hotels. By developing and leveraging internal technological innovations, optimizations, and updates, Wyndham has evolved their information technology, employee agent and customer experiences, moved to a 100% cloud technology, and implemented a very intelligent version of AI to support the customer, hotel staff, and call center agent experience over the last two years. In this podcast learn about each of the implemented programs and associated successes that Wyndham has experienced from these technological leaps and bounds forward as Janesh describes each of the innovations, optimizations, and updates and how Wyndham has progressed through each step of the implementation process to be where they are today. Speakers: Janesh Patel - Group Vice President, Global Contact Center and Franchise System Support at Wyndham Hotels & Resorts Group Elsia Casale - Travel CX Leader with Teleperformance
Released:
Jun 9, 2022
Format:
Podcast episode
Titles in the series (40)
COVID-19 and Its Impact on Sales Programs: Everyone is scrambling to figure out the impact of COVID-19 on the economy and how to deal with it, one thing is certain: companies need to drive sales. Michael Aronowitz will provide his insights on how COVID-19 has impacted sales programs and what... by TP Talks Podcast