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266: Forrester’s Periodic Table Of Insights

266: Forrester’s Periodic Table Of Insights

FromThe CX Cast


266: Forrester’s Periodic Table Of Insights

FromThe CX Cast

ratings:
Length:
22 minutes
Released:
Aug 19, 2021
Format:
Podcast episode

Description

Customer experience (CX) leaders who would like to become insights driven need to familiarize themselves with the different techniques that analysts and data scientists apply to data. In this episode we’re joined by VP, Principal Analyst Brandon Purcell to discuss Forrester’s periodic table of insights, which highlights 20 of the most common analytical approaches for […]
The post 266: Forrester’s Periodic Table Of Insights appeared first on The CX Cast ® by Forrester.
Released:
Aug 19, 2021
Format:
Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.