Episode Description: Dive into the intricacies of Building Automation System (BAS) operational structures with Phil Zito in Episode 459 of the Smart Buildings Academy Podcast. This episode is a crucial part of our ongoing business series focused on the management side of BAS, designed for P&L holders, business owners, and anyone involved in the operational aspect of building automation. Phil breaks down common team structures within the BAS industry, including construction, service, and facility operations, and discusses the key roles, processes, and growth strategies for each. Whether you're scaling a new BAS business or refining the operational efficiencies of an existing one, this episode provides valuable insights into organizing your team for optimal performance. Episode Highlights: BAS Team Structures Explained: Learn about the three primary structures in BAS operations - construction, service, and facility operations - and the specific roles and responsibilities within each. Growth and Structure Strategy: Discover how to identify the right structure for your business based on current size and projected growth, focusing on the evolution from technical leads to specialized roles. Role Deep Dive: Phil provides an in-depth look at the significance of technical leads, designers, programmers, project leads, and admins within the construction structure, offering insights on when and how to expand your team effectively. Service Structure Unpacked: Understand the nuances of service operations in BAS, including the roles of service techs, retrofit techs, service leads, and the crucial function of service admin for dispatch and coordination. Facility Operations Framework: Explore the operational side for facility owners, detailing the transition from operators to engineers and the importance of a construction lead in new building projects. Processes for Success: Gain clarity on essential processes based on your chosen operational structure and learn strategies to offload tasks efficiently to scale your business or department. Join Phil as he navigates the complexities of building a cohesive and effective BAS team. Whether you're at the helm of a burgeoning controls department or steering facility operations, this episode arms you with the knowledge to structure your team for success and scale your operations with confidence.