In this insightful episode of SBA 443, we dive deep into the intricacies of building and managing a Remote Operations Center (ROC) specifically designed for building automation teams. Our discussion is grounded in the practical experiences and successes of SBA in this field, offering listeners a blend of theoretical knowledge and real-world application. We begin by defining what a Remote Operations Center is and its significance in the realm of building automation. The episode highlights the key benefits of adopting an ROC, including cost efficiency, improved control, and scalability. The conversation then shifts to the core elements of designing an ROC. We discuss the essential infrastructure requirements, focusing on the necessary hardware and software components. The technology stack is explored in detail, providing insights into selecting the right technologies that ensure operational efficiency and security. Understanding the importance of human resources in managing an ROC, we delve into the staffing requirements, highlighting the vital roles, skills, and training needed to build a competent team. Operational processes form another critical part of the discussion, where we talk about establishing efficient workflows, regular system maintenance, and emergency handling protocols. A significant portion of the episode is dedicated to how these services can be effectively positioned to clients. We share strategies for understanding client needs, customizing solutions, and marketing these services to potential clients. Real-world case studies from SBA's past projects are discussed, offering listeners valuable lessons and best practices derived from actual implementations. These anecdotes not only illustrate the challenges faced but also the successes achieved, providing a comprehensive understanding of what it takes to implement and manage a successful ROC. We wrap up the episode with a forward-looking perspective, discussing future trends in ROC for building automation, followed by a Q&A session addressing listener-submitted questions. This episode is a must-listen for anyone interested in or currently working in building automation, providing a rich source of knowledge and practical advice on building and managing an effective Remote Operations Center.