16 min listen
333: Practitioner Stories: Managing Global CX At HSBC
FromThe CX Cast
ratings:
Length:
25 minutes
Released:
Dec 5, 2023
Format:
Podcast episode
Description
Managing global complexity is a major challenge when it comes to understanding what customers want, delivering customer goals, and measuring success. Gail Russell, global head of customer experience, wealth, and personal banking at HSBC, joins the CX Cast this week to share insights from her session at CX EMEA.
Released:
Dec 5, 2023
Format:
Podcast episode
Titles in the series (98)
238: How Equity For Your Employees Drives Equity For Your Brand (R): As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, by The CX Cast