In today’s BA Brew, our Crew talk with Sarah Gale about developing core business analysis skills, and how to use BA tools and techniques with confidence. Topics covered include softer skills including communication, relationship building and listening skills; business architecture; customer experience analysis and design thinking; mentoring and coaching; the need for BAs to sell their services; skills frameworks such as the Business Analysis Competency Model®; how to develop BA skills and which skills are transferable. During the chat, Jonathan mentions the book ‘Mindset’ by Carol Dweck. Participants: AssistKD’s Jonathan Hunsley and Kerry Adams with Sarah Gale, Software Asset Management Lead at SSE plc. Sarah was a 2018 finalist of the IIBA (UK) Business Analyst of the Year Award, was the second person to complete the BCS Advanced International Diploma in Business Analysis and is a member of the Business Analyst Manager’s Forum.   AssistKD provides training, apprenticeships and consultancy services throughout the UK and internationally. Click here to view AssistKD’s extensive choice of classroom (virtual and in house) and online courses.