The crew are joined by Karl Wiegers, who challenges us to think more purposefully about good and bad design. Indeed there is so much poor design to be found in the everyday that Karl has published a book on the subject. Lots to consider for any BA who is serious about championing the user and customer experience, and a wake up call for all requirements engineers. Buy Karl Wiegers' new book The Thoughtless Design of Everyday Things here https://tinyurl.com/54zvjave Participants: AssistKD’s Mike Williams and Jonathan Hunsley with software consultant and author Karl Wiegers.