16 min listen
271: CX Participation Is Vital To Automation Success
FromThe CX Cast
ratings:
Length:
20 minutes
Released:
Oct 7, 2021
Format:
Podcast episode
Description
Customer experience’s (CX) goal of “humanizing” experiences might seem far removed from automation’s focus on removing humans from business processes. But the pandemic-induced push to serve customers online has brought these two forces together, and firms have learned transformational lessons from each. In this episode we’re joined by Principal Analyst Leslie Joseph to discuss how automation […]
The post 271: CX Participation Is Vital To Automation Success appeared first on The CX Cast ® by Forrester.
The post 271: CX Participation Is Vital To Automation Success appeared first on The CX Cast ® by Forrester.
Released:
Oct 7, 2021
Format:
Podcast episode
Titles in the series (98)
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