16 min listen
250: Benchmark Customer Journeys To Drive Emotional Engagement (R)
FromThe CX Cast
ratings:
Length:
27 minutes
Released:
Jul 8, 2021
Format:
Podcast episode
Description
To know what good customer journeys look like — and to benchmark them — customer experience (CX) pros need to understand how to design for emotion. This requires gaining a more granular understanding of how emotions impact CX and discrete customer journeys, going beyond simply delight. In this episode we’re joined by VP, Principal Analyst […]
The post 250: Benchmark Customer Journeys To Drive Emotional Engagement (R) appeared first on The CX Cast ® by Forrester.
The post 250: Benchmark Customer Journeys To Drive Emotional Engagement (R) appeared first on The CX Cast ® by Forrester.
Released:
Jul 8, 2021
Format:
Podcast episode
Titles in the series (98)
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