16 min listen
263: Customer Obsession Explained
FromThe CX Cast
ratings:
Length:
24 minutes
Released:
Jul 29, 2021
Format:
Podcast episode
Description
Companies that put the customer at the center of their leadership, strategy, and operations enjoy stronger revenue growth, more satisfied customers, and more engaged employees than their competitors. And customer-obsessed firms can better pivot in response to market shocks like the pandemic. In this episode we’re joined by VP, Principal Analyst Shar VonBoskirk to discuss […]
The post 263: Customer Obsession Explained appeared first on The CX Cast ® by Forrester.
The post 263: Customer Obsession Explained appeared first on The CX Cast ® by Forrester.
Released:
Jul 29, 2021
Format:
Podcast episode
Titles in the series (98)
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