27 min listen
354: Getting Stakeholder Buy-in For Customer Research
FromThe CX Cast
ratings:
Length:
18 minutes
Released:
May 14, 2024
Format:
Podcast episode
Description
How can you get stakeholders engaged in your CX research program? Forrester analyst Senem Biyikli combines her research expertise with practitioner interviews to offer best practices.
Released:
May 14, 2024
Format:
Podcast episode
Titles in the series (98)
250: Benchmark Customer Journeys To Drive Emotional Engagement (R): To know what good customer journeys look like — and to benchmark them — customer experience (CX) pros need to understand how to design for emotion. This requires gaining a more granular understanding of how emotions impact CX and discrete customer jour... by The CX Cast