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    318: Journey-Centricity Roadmap

    318: Journey-Centricity Roadmap

    FromThe CX Cast

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    318: Journey-Centricity Roadmap

    FromThe CX Cast

    ratings:
    Length:
    22 minutes
    Released:
    Aug 15, 2023
    Format:
    Podcast episode

    Description

    Journey -centricity leads to higher revenue, reduced costs, and better customer experience. VP, Principal Analyst Joana de Quintanilha joins the CX Cast this week to share the importance of journey centricity and how it can help organizations foster customer obsession.
    Released:
    Aug 15, 2023
    Format:
    Podcast episode

    Titles in the series (98)

    Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.