In this episode of Chasing the Insights, I talk to digital marketing guru Kristin Zhivago. Kristin talks to us about how to grow your business without having to guess how to market to your customers. Kristin Zhivago is the founder and president of a digital marketing agency, Zhivago Partners. Their main goal is to bring in qualified leads to their clients, while helping clients with pre- and post-sale customer interactions that lead to higher revenue. Kristin is the author of "Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy," and is an expert on the customer's buying process. She spent decades as a revenue coach to company owners and CEOs, helping them grow their revenue by understanding what their customers want to buy, and how they want to buy it. She's worked for hundreds of companies and interviewed thousands of their customers. She has developed a system that helps marketers and top management quickly and inexpensively find out what their customers are really thinking when they set out to buy, so they can use this information to reverse-engineer successful sales and create new sales in quantity. Kristin has spent her life helping others realize their dreams, and believes that the real answer to success in business is love, leverage, and logistics.